You're currently on:

• Home
• /
• Customer Service

Customer Service:

1.) How long will it take to get my order?

Orders placed by 1:30 pm EST, we try to ship the same business day, unless otherwise noted or on backorder. You will be notified if a backorder exists on a product that you have ordered.

Orders placed after 1:30 pm EST may ship the following business day,

We ship Monday through Friday, excluding weekends and holidays

Most products ship by ground delivery and may take 1-6 business days for delivery. We reserve the right to ship via our carrier of choice, which may include, but not limited to UPS, FEDEX, USPS or Freight for larger orders. Most orders ship within 24 hours of receiving your order. If they cannot, you will be notified in that time frame. All packages are insured at no additional cost to you, and an email will be sent to you within 24 hours of placing your order with tracking information. We currently do not ship internationally.

2.) I need it FAST! Can I upgrade to faster shipping?

YES! We can expedite your order. Other items you will need to email or call for expedited shipping quotes. If you need your item to ship via UPS or FedEx, via an expedited service, please contact as early in the day as possible.

We have an early FedEx Express Pickup, which is our Next Day, 2nd Day carrier of choice. We must have your order in by 1:00pm EST to guarantee same day shipping for this service.

UPS Next Day, 2nd Day and 3 Day Select Deadline for same day shipping is 2:30pm EST.

We can use your UPS or FedEx account # or charge you for actual shipping charges, your choice. Call, Email or Fax us if an expedited shipping quote is needed, or include your account number and service you would like with your order.

All times EST, we are located in Florida

3.) What methods of payment do you accept?

At the present time, we accept, checks, money orders, Cash and Visa, Mastercard, Discover and AMEX (American Express) credit cards. We use software that encrypts all the information you send to us. We keep all the information you send to us private, and we don't sell it. Our security measures continue even after you've placed your order. We start by quickly removing your credit card information from the order documentation. We then process your credit card on a highly secure internal system, inaccessible via the Internet.

4.) What is your privacy policy?

The information you give us is for our secure database and is not given out, sold or bargained for by anyone else. The information is only used for our records, to better serve you.

5.) How do I contact Fastpack Packaging Inc.?

All inquries should be directed to us by email to sales@fast-pack.com Phone: 850-971-7201 Fax: 413-460-8062 Mail: Fastpack Packaging Inc. 226 SE Lee School Ave Suite 36 Lee, FL 32059

6.) Items marked Free Shipping.

Items marked *Free Shipping* are only applicable to the Continental United States. These items will all be sent via our choice of carrier, usually arriving in 1-5 days, depending on your location. If you must have them delivered by your shipping method, you will be required to cover shipping costs.

7.) What is your return policy?

Email for a RMA#, or your package will be refused and returned to sender. No returns will be accepted after 10 days from receipt

-If the product is delivered and looks like it was run over by the delivery truck, or like the product could be damaged, point out the damage to the delivery driver/agent. Ask to inspect the package, if after inspection you find the product to be damaged and are not satisfied with the condition of the product due to the damage, refuse it right there and then. Do not sign for the package. Then notify us by email that it is being returned due to damage. Once we receive it back and indeed see the damage, we will reship another identical product out to you asap. (In some cases, once we track the product and see that is being returned to us we can reship your order at that time to save any further delays.)

-If you want to return it because of an error on our end, for example, we shipped the incorrect product. Notify us by email for a RMA#, and we will take care of the problem at our expense. It will not cost you an additional red cent!

-If you want to return an item because, for example, you ordered the incorrect size, color, or just do not want the darn thing anymore, you may do so, but we cannot be responsible for shipping costs to or from. You will be responsible for any shipping costs associated with shipping the item back to us, and we cannot refund shipping from your initial purchase, as shipping was a service provided that cannot be refunded. A 15% restocking fee will also be applied to cover the costs associated with processing a returned product.

We do not accept returns on any electronics, or equipment. This includes Peanut Dispensers, Staplers and Scales. If you have a problem with a scale, we will be happy to send you the manufacturers information to file a claim on a defective product, scales are covered under a manufacturers guarantee.

Custom size or quantity orders cannot be returned for refund, as the product size or quantity may not be normally stocked, and was brought in for your specific use. All custom jobs are final.